Montagu Evans is an independent, market leading property consultancy. Headquartered in London with offices in Scotland and Manchester. Our work encompasses planning and development, property management, specialist valuations and transactions across the United Kingdom.

We’re a group of people that are excellent individually and exceptional together. We’re people that care about people, not just bricks and mortar. We care about our legacy, we create spaces that people use to live, work, communicate and connect.

We’re a partnership and the people who run the business are empowered to create their own teams to exceed our client’s requests. This highly flexible and collaborative approach, tailoring the talent to the complexity of the work, has enabled us to develop an exceptional business that has spanned nearly a century.

We encourage an honest and straight forward approach to our work and relationships. We embrace individuality, whilst relying on working together and never accepting the status quo.

We give everyone the opportunity to be the best version of themselves. We trust and support each other. We recognise that our people are the heart of our success and only by identifying, supporting and promoting them will we be able to provide continued outstanding client service.

Together we are Montagu Evans.

Montagu Evans is committed to maintaining an inclusive work environment. One that embraces all everyone. Read more here https://www.montagu-evans.co.uk/about/diversity/

ROLE OVERVIEW

• To undertake the day to day management of a portfolio of properties and manage the relationships with both the tenants and the landlord.

• To carry out the lease management, L&T services, client service delivery and reporting requirements to ensure that we are providing a superior level of service and delivering our clients vision for its retail portfolio.

• To apply knowledge and experience when responding to clients’ requirements both through the management process, set up of service charge budgets and the ongoing property management.

• To fulfil the client service team role in the management of service delivery by the wider teams (accounts/operations).

• Ensure excellence in the management of the portfolio and full compliance with the agreed KPIs

MAIN DUTIES, RESPONSIBILITIES, ACCOUNTABILITIES 

• Managing the setup of new property instructions and portfolios

• Ensure accurate client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager as required

• Preparing and circulating action points from management meetings

• Reading and summarising of leases and ensure accurate data is maintained on the property management system.

• Regularly checking updates and auditing the accuracy of the data

• Management of a comprehensive tenancy schedule including lease terms and occupation costs for each unit.

• Ensure that all rents are raised correctly and in line with lease terms dates

• Ensure tenant arrears are actively managed

• Dealing with the tenant and client queries in a timely and efficient manner

• Review draft service charge budgets and present budgets to clients for approval

• Review service charge cash flow and budget regularly

• Manage on site teams to ensure that buildings are well maintained at all times

• Manage and sign off final draft service charge reconciliations and respond to auditors inquires. All reconciliations must be completed in a timely manner.

• Invoice approval and ensuring correct coding of expenditure in line with the budgets

• Identify and progress opportunities for cross selling activities

• Identify opportunities for providing additional services to clients

• Building strong working relationships with the existing clients

DESIRED KNOWLEDGE, SKILLS, EXPERIENCE & QUALIFICATION

• Proven property management experience in all sectors

• Strong attention to detail.

• Excellent communicator, both written and verbal.

• Self-motivated, with high service delivery skills

• Committed and organised.

• Excellent knowledge of Microsoft packages.